Awaa, located in Riyadh, Saudi Arabia, with the website awaa.io, is always committed to maintaining the privacy of your personal data and complies with data protection laws and the right to privacy regarding your personal data. We have formulated this 'Privacy Policy' to clarify what data is collected about you, and the purposes for which it is used. Therefore, please read this policy carefully.
The term 'data' used in this policy or in the terms and conditions document of Awaa's website refers to all data related to users of our site, including their name, address, contact details, any data related to customer orders, or any data that may identify the user. It also includes other data related to user activities through the Awaa site and data associated with the devices used to access the Awaa site.
By using the Awaa website or making a purchase through it, you explicitly agree to the terms and conditions and privacy policy that govern the data and how it is handled.
You acknowledge that this policy is subject to updates and changes at any time, and you undertake to visit this page before every action you take through the Awaa website.
1- Account Information
We collect the data provided by the user to register their account on the Awaa website, which includes the following data: (mobile number, first name, last name, email, password, confirm password).
During the registration process on the Awaa website, the user must agree to the terms and conditions and privacy policy, indicating that they have read and agree to all of their provisions.
All data provided by the user through the Awaa website or any of our other services is provided at their own responsibility, and the user agrees to ensure the accuracy of the data provided. The user understands and agrees that some of this data will be visible and displayed to all website users, such as the name and profile picture associated with ratings provided.
2- Purchase History
The customer provides us with some data when placing purchase orders through the Awaa website, which includes: (logging into the Awaa website, registering an order on the Awaa website or through any other communication services, customer data, required item data, payment method, price, total, order notes if any).
We maintain purchase records in our databases, whether electronic or manual, and may process this data for the purposes of reports and financial settlements.
The purchase history can be used for any government purposes, including tax accounting or any legal claims filed by Awaa management or required by Awaa management, and for investigation purposes.
The purchase history is a record designated for internal business purposes, containing only purchase data, and is not intended for printing or any use outside the scope of work within the Awaa website.
3- Payment Information
On the Awaa website, we do not collect or store any electronic payment data. Payment is made through the electronic payment gateway available at the time of payment according to the cards provided by the payment gateway, based on what is available during the payment process on the Awaa website. The payment service provider companies interpret all your payment data to ensure the security of your information. You must enter your payment data each time you request to purchase digital products through the Awaa website, as we do not store any of your banking details.
You authorize us to deal with third parties responsible for providing the payment service and the electronic payment gateway regarding your transactions.
You bear a large part of the security of your banking information. Therefore, you must not disclose it to any party or enter it on any pages not affiliated with us or any intermediary pages. You should only enter your payment data on the payment page within the request submission steps on the Awaa website.
4- Delivery and Modification Data
We deliver our digital services and products electronically, and we may request electronic contact details from the customer to deliver our services after project completion. The physical delivery may require creating and modifying user names, passwords, or other data.
We receive modification requests based on the terms and conditions, and the modification request includes the data provided by the customer to clarify non-compliance with project requirements. We process all the data provided by the customer within the request for purposes of reviewing the request and determining the applicability of modification terms and for executing the service and re-delivery to the customer.
5- Return Data
Returns are subject to the terms and conditions, and we receive return requests from the customer through our contact details, which include reasons for the return and replacement request.
We process the data you provided in the return or replacement request to verify your request and ensure compliance with the return or replacement conditions for digital products.
A return or replacement request may require financial settlements or communication with you for collection or delivery purposes. These matters will be subject to the practices outlined in the return policy.
6- Messages and Communication
The customer can contact us through the website via the 'Contact Us' service, which includes providing us with message content and contact details that the customer submits voluntarily. We process the content of the message and may use the communication channels provided for the purpose of communicating with the customer regarding the message content.
We provide our contact details on the website, including mobile numbers, email, and the address on Google Maps available through the site. The customer can contact us through any of these methods, and we receive customer messages and process them to implement the requested content.
We receive messages containing suggestions, inquiries, complaints, reports of illegal services or content, or any other notifications, and we process them within the limits of what the customer has reported to us.
7- Newsletter
We provide a newsletter through the Awaa website to keep you updated on the latest news about Awaa services, digital products, and any important updates we believe you should be informed about. You can subscribe to the newsletter by providing your contact information through the Awaa website or any of our services.
If you no longer wish to receive the messages we send via the newsletter and want to unsubscribe from the service, you can contact Awaa's customer service or technical support, and the service will be stopped.
8- Content and Reviews
When you request any of our services, you provide us with data, information, and files related to the project. We work on those requirements and process and use them to execute the project, and the client grants us permission to use this information, including any personal data within those requirements.
If the content or project requirements include personal data of third parties, the client confirms they have obtained consent from those individuals to process their data or include it in the project we are executing for the client.
We allow clients to add reviews through the website or any other method to rate our services. These reviews may be published on the website or through any of our other services, and we may use these reviews for promotional purposes.
We include the work we have completed in our portfolio through the website or any of our other services or through any promotional campaigns we manage.
9- Automatically Collected Data
Awaa collects some data about users that does not identify the user's identity or contact information. This data is collected automatically and may include, for example, (device data used for connection, connection time, duration, location, IP address, pages visited, advertisement categories targeted by the user).
10- Cookies Policy
Awaa uses cookies, which are small files stored on your computer's hard drive. When you visit certain pages on the Awaa website, cookies identify your browser through a unique random number without revealing any personal information. Cookies help us improve your experience on the Awaa website and track which sections are visited the most.
11- Purposes of Data Collection
We collect data to register your account on the Awaa website so you can access our services and benefits, such as submitting purchase requests and tracking their execution.
We collect your data to enable you to make payments through the Awaa website using the electronic or non-electronic payment methods available on the website.
We collect your data to enable you to receive the digital services and products you purchase from us, depending on the nature of each service.
We collect your data to enable you to submit return or replacement requests through the Awaa website in case of issues with the service or digital product.
We collect your data to allow you to add reviews and comments through the Awaa website. You acknowledge and agree that all reviews you provide through the website will be visible to other users and visitors and may be used for promotional or marketing purposes.
We collect your data to authenticate the contact information you provided and ensure that the contact method belongs to you and is not possessed by someone else.
We collect your data to communicate with you regarding any issues encountered when submitting purchase requests through the Awaa website or during communication with the Awaa site.
We collect your data to process electronic payments related to return or replacement requests, including refunding or completing payments.
We collect your data to enable you to contact us and respond to inquiries you submitted through the Awaa website.
We collect your data to personalize content and advertisements for you on the Awaa website.
We collect your data to target advertisements and digital products we believe may interest you.
We collect your data for statistical purposes and internal business purposes on the Awaa website.
We collect your data for law enforcement purposes or decisions by public authorities.
12- Limits of Disclosure of Your Data
We disclose your data to our partners at Awaa, employees, workers, and service providers, but only within the scope of providing services to you and executing the services of the Awaa website.
We disclose your data to implement judicial rulings and decisions by the relevant authorities in the Kingdom and to comply with applicable laws. We also disclose data if requested by any official entity in the Kingdom or for the purpose of enforcing the terms and conditions or privacy policy.
We may disclose your data to entities that assist us in providing services, such as electronic payment providers, to ensure the accuracy of these transactions.
We may disclose some data for necessary purposes required to provide services to you when we are unable to contact you.
We may use some (non-personal) data for promotional and advertising purposes related to the Awaa website, such as offering you promotions and digital products you are looking for.
13- Data Storage
We store all the data you provide to us through the Awaa website or any of our other services on fully secured and protected servers to safeguard your data from unauthorized access, breaches, or hacking attempts. Storing your data may require transferring it outside the country you reside in if Awaa uses an external hosting provider. Therefore, you authorize us to deal with hosting service providers for the purpose of storing your data as part of the Awaa database, and you authorize us to transfer and store it on the servers we use.
14- Data Integrity
We constantly strive to maintain the security and integrity of your personal data. You understand that the internet is not entirely secure due to illegal practices, and therefore, breaches of our databases may occur despite our efforts to protect the data and encrypt our databases. In respect of your right to protect your data, we will notify you within three days upon learning of any unauthorized access to your data.
15- Updates
Awaa reserves the right to modify this privacy policy at any time. We will publish any modifications within this document, send a general notification to you via the email registered with us, and update the last revised date. Continuing to use the Awaa website after modifications to this policy constitutes your explicit consent to these modifications. Therefore, please review this policy regularly.